Design for 6 Sigma, (DfSS)
Using Voice of the Customer (VOC),
and targeted Six Sigma Tools
COURSE OVERVIEW
This 16 hour course presents a phased approach for identifying and implementing an effective DFSS program.
Topics covered include the following:
- Establishing Business Case and Project Charter
- QFD (Quality Function Deployment)
- Intro. to FMEA (Failure Modes and Effects Analysis
- Optimizing Design for enhanced Process Capability
LEARNING OBJECTIVES
Upon completion of this DFSS course, participants will be able to do the following:
- Create a QFD House of Quality to determine CTQs
- Leverage KANO and Customer Perception Models
- Perform a FMEA
- Correlate and Verify design requirements
- Select appropriate DOE models for optimization
OUTLINE
Chapter 1: INTRODUCTION TO DESIGN FOR SIX SIGMA
- CTQ – Critical To Quality
- Relationship between PPM, DPM, and Loss
- Variation and Six Sigma
- Process Capability Indices
- Design for Six Sigma (DFSS)
Chapter 2: IDENTIFY AND DEFINE DFSS OPPORTUNITIES – Phase I
- Project Charter and Business Case
- Project Scope and Key Milestones
- KANO and Customer Perception Model
- Building a QFD House for DFSS
Chapter 3: DEVELOPING CONCEPTS – Phase II
- Multi-Voting and Criteria-Based Metrics
- Failure Modes and Effects Analysis (FMEA)
- Determining Critical to Quality (CTQ) characteristics
Chapter 4: OPTIMIZING DESIGN – Phase III
- Quality Loss Function (QLF)
- Parameter Design for Optimization
- Design of Experiments (DOE) primer
- Correlation of Design Requirements
Chapter 5: DESIGN VERIFICATION – Phase IV
- Verify Process Capability
- Build Prototype Test, Debug, and Fix
- Pilot Run Verification
Appendix: Terms and Definitions
