THEME: Why do this? An abbreviated view of how to do it A recent article in Bloomberg/Business Week (Dec 10-16, 2012) interview by Josh Tyrangiel of Apple's CEO Tim Cook noted a key point in business practice/philosophy: "There are always things unknowable - if we are finding zero issues, our performance bar is in the wrong place" WHY THINK THIS WAY? You need to improve - it must be a way of business performance in all areas People, knowkedge, & technology/information There is a need to understand your business performance attitude (Change it or Perish) HOW? (An abbreviated view) Understand Value Analysis Identify your Competitive Advantage (Quality, Availability, Flexibility, Cost) Tool to employ (System Audit) Practice Need a champion/advocate Establish measurements Use …