FREE WEBINAR – June 10, 2015
Host: Ops A La Carte
Speaker: Indra Desai, Operations Consultant, Guest Speake
Time: 12:00pm-1:00pm Pacific Time
Reliability of products or service provided is critical to the bottom line of any business. Impact of unreliable products or services leaves a bad taste with the customer, which impacts customer loyalty. Finding non-compliances and fixing them is reactive, and may end up as short gap band aids. Thinking about and integrating Reliability from inception helps in retaining customer loyalty. This Webinar will discuss the impact of Reliability and how to avoid the pitfalls. And how to integrate Reliability in Business Process:
• What does reliability mean from customer perspective?
• Impact of non-reliability to bottom line;
• When and how to integrate reliability in Business Process.
We will review case studies of impacts of ‘integrated reliability’.